GENERAL TERMS OF SERVICE AGREEMENT, POLICY OF CANCELLATION
These General Terms of Service along with the
Code of Conduct (collectively the “
Terms”) form a binding legal agreement between you, along with your spouse and children
(“The Client”) and Boundless Hospitality Corp. (“
Boundless Life”, “
Boundless”) and its subsidiaries that govern your use of the websites, applications, accommodations, Coworking Hubs, Education Centres, and all other offerings from Boundless Life (“Products & Services”). These terms supersede all previous Terms. At Boundless Life’s sole discretion, Boundless Life may at any time amend, modify or supplement these Terms. Your participation in Boundless Life will be governed by these Terms and Boundless and it is your responsibility to read and understand all of them and you acknowledge to have done so.By purchasing any of our Products & Services, you are: (a) certifying that you are of legal age with full authority to enter into this agreement and accept and agree to respect these Terms; (b) certifying that you have read, understand and accept these Terms as well also accept our Privacy Statement (https://www.boundless.life/privacy-policy) and, (c) agreeing that these Terms constitute a binding agreement governing your rights as a Client and the relationship between you and Boundless Life.The Client acknowledges and agrees that by signing these Terms, they are acting on behalf of the partner and all family members (“the Family/ies”) involved. The obligations, commitments, and responsibilities arising from these Terms shall be binding upon all Family members, regardless of whether they have individually signed this document. Boundless Life reserves the right to hold all Family members jointly and severally liable for any obligations or liabilities arising under the Terms.The Client acknowledges and agrees that certain documentation related to the Educational Center and services in which their child is enrolled may require the signatures of both spouses or all individuals holding parental authority over the child/children.
PRODUCTS AND SERVICES
Boundless Life programs (“Programs” or “Cohorts”) include home accommodation (
"Boundless Homes"), access to Coworking Space (
"Boundless Community Hubb") and
"Boundless Education" The Programs do not include flights to and from the destination, permits & visas, insurance, meals and transportation during the cohort stay, extracurricular activities, or additional paid experiences provided by Boundless Life. The Client, as well as spouse and children, shall legally be able to travel to the Boundless location and stay for the full booking period. The Client acknowledges and agrees that they are solely responsible for obtaining and ensuring the validity of any required visas, passports, work permits, or any other government documents necessary for their stay. The Client understands that failure to obtain the necessary government documents may result in travel delays, denial of entry into certain countries, or other adverse consequences.Boundless Life shall not be held responsible for any consequences arising from the Client's failure to obtain the required government documents. Any costs, fines, or expenses incurred due to inadequate or missing documentation shall be the sole responsibility of the Client.The Client agrees to keep abreast of and comply with the entry requirements of the destination country or countries and shall promptly inform Boundless Life of any changes in their travel plans or circumstances that may affect their ability to obtain the necessary government documents.The Company is solely responsible for providing the Product and Services according to the Terms and shall bear no liability with any matters beyond this scope.
Boundless Life is aimed at families with children aged 1,5 to 14 years. The Educational Program is designed for children within those age ranges.
1. ACCOMODATION. BOUNDLESS HOME
1.1. CHECK-IN / CHECK-OUT
i. Check-in: Check-in is at 11am as of the first day of the cohort. We do our best to make your booked Boundless Home available as early as possible but cannot guarantee a check-in time prior to 3pm (specific to the applicable location time-zone) on the date of your arrival. Please share the date and time you are arriving with the Boundless Life Crew for us to best plan for your arrival.
ii. Check-out: Check-out is up to 2pm on the last of the cohort. Should you require a later check out time please contact the local Boundless Life Crew to see what is possible.
iii. Early Check-in & Late Check-out: Generally speaking cohort specific arrival and departure days will apply. Should you wish to arrive ahead of the official check in period or check in time or wish to stay on longer or beyond the check out time on the day of check out, get in contact via community@boundless.life so we can review your request. Additional fees apply.
1.2. YOUR RESPONSIBILITY
At all times, the Client is responsible for the Client’s own acts and omissions, including the Client’s partner and children, and the Client is also responsible for the acts and omissions of anyone the Client invites to join or provide access to in any Boundless Home or any other service provided by Boundless Life. For example, this means the Client: (i) is responsible for leaving the Boundless Home (and related personal property) in the condition it was in when the Client arrived, and (ii) act with integrity, treat others with respect and comply with all applicable laws & regulations at all times.
1.3. DAMAGE
The Client acknowledges sole responsibility for any damages incurred to the Boundless Home during their stay. Boundless Life reserves the right to invoice for damages or any additional fees incurred by the Client. Boundless Life holds the authority to adjudicate damage claims. Notification of damages and associated costs will be provided within seven business days of the Client's departure or at the moment of verifying the damage if aware of it before departure. Failure to settle invoices may result in the Client's ineligibility for future cohorts.
1.4. MAINTENANCE
i. Boundless Home Access: For all maintenance which refers to significant repairs or upkeep tasks necessary to maintain the habitability, safety, and functionality of the Boundless Home, which are beyond the control and responsibility of the Client, the Client agrees to provide access to the Boundless Home as required. These could include repairs or replacements of essential systems such as plumbing, heating, ventilation, and air conditioning (HVAC), electrical systems, structural components, or major appliances provided by Boundless.
ii. Boundless Home Issues: For issues caused by the Client (such as but is not limited to; blocked drains, broken domestic appliances, broken glass, key stuck in door etc.), the Client agrees to provide access to the Boundless Home as required and pay all applicable fees for said maintenance. With respect to any lost keys, you agree to pay a “key loss” fee of 100€.
1.5. INVENTORY OF FIXTURES
i. Upon arrival at the Boundless Home, an inventory is available; it should be checked and approved by the Client. In case of inconsistencies, please contact the local Crew immediately. Should Boundless Life not receive any communication within 72 hours of check-in at the Boundless Home, the inventory will be deemed as compliant and accepted with no reservation by the Client.
ii. The Client is responsible for the care and safekeeping of all inventory items provided by Boundless during their stay. In the event that an item is lost, the Client understands and agrees to be charged for the replacement cost of the item.
1.6. TOWELS AND LINEN
The Boundless Home will be fully ready upon arrival. This includes your beds being prepared with linen and bedding appropriate for the location of the Boundless Home and season. Bath towels and hand towels are equally available to cater for your families needs. Towels and linen will be renewed during the weekly cleaning service. More frequent renewals can be arranged at an extra cost.
1.7. CLEANING
A housekeeping
team will be in place to clean the Boundless Home once a week. This includes vacuuming, renewing the towels and linen and cleaning the bathroom. More frequent cleaning can be arranged at an extra cost. Additionally, it is your responsibility to remove garbage. When checking-out, please make sure the Boundless Home is not dirty beyond normal use. The dishwasher should be empty with dishes cleaned and put away. In case the Boundless Home is not left in the condition as found upon arrival, a discretionary “cleaning service” fee can be charged to the Client. The Client agrees that Boundless Life shall be the final arbiter regarding any “cleaning service” fee. Please note that unwanted items left in the Boundless Home will incur a removal fee of €150. Additional charges may apply for excessive amounts of equipment left behind.
1.8. PETS
Boundless Life has a pet friendly policy, pending local availability. Where a pet is permitted, all evidence of pet occupation must be removed from the Boundless Home and grounds at the end of the booking period. An additional cleaning fee of €250 per pet will be applied upon booking. Should damages arise within the Boundless Home during your stay, an additional damage fee will be charged.
1.9. NON-SMOKING POLICY & PROHIBITION OF ILLEGAL ACTS
Smoking of tobacco, cannabis, or any other substances, as well as vaping, is strictly forbidden within the Boundless Home. In addition, the Client agrees not to engage in any illegal activities, including but not limited to the use, possession, or distribution of illicit drugs or any other substances prohibited by law, within the Boundless Home.
Should evidence arise of smoking or engaging in illegal activities inside the Boundless Home, the Client agrees to incur the cost of i) deep cleaning and ii) any additional items required to restore the Boundless Home to its original state. Boundless Life reserves the right to take appropriate legal action and terminate this agreement and the Terms with immediate effect if the Client is found to be in violation of this non-smoking policy and prohibition of illegal acts. No refund will be provided.
1.10. INTERNET/Wi-Fi
Access to Internet/Wi-Fi is included and complimentary during the booking period stay at the Boundless Home. Boundless Life will not be liable for any interruption of service caused by the internet provider or any other cause beyond its control. No refund and no discount will be granted in case of unavailability of the network access. The Client is responsible for any additional Internet charges incurred as a result of your Internet usage.
1.11. UTILITIES USAGE AND CHARGES
Utilities costs are included within your accommodation charge, with certain provisions regarding usage limits. Boundless Life reserves the right to assess additional charges for excessive utilities usage, at its sole discretion. Should the Client exceed normal utilities usage, Boundless Life may apply a surcharge fee. The determination of excessive usage will be made by Boundless Life based on standard consumption levels. Any additional charges will be communicated to the Client accordingly.
1.12. USE OF BOUNDLESS HOME
The Boundless Home mentioned throughout these Terms are exclusively used for Boundless Life bookings and for the Client’s personal use only. They cannot be sublet or offered to a separate family or any third-party.
1.13. PERSONAL PROPERTY
Client is solely responsible for any items which you bring to the Boundless Home. Boundless Life shall not be responsible for any damage, loss, or theft of any items which you bring or cause to be brought to the Boundless Home.
1.14. GOOD FAITH
All Boundless Homes are managed or previously screened by Boundless Life. The advertising descriptions are written in good faith. For any complaint about the Boundless Home, you must inform the Boundless Life local Crew within 24 hours of check-in. The Client agrees to act reasonably and collaborate with Boundless Life to solve any issue with the Boundless Home. Boundless Life reserves the right to reallocate another rental similar to the Boundless Home if available.
2. BOUNDLESS COMMUNITY HUB
2.1. USAGE OF THE HUB
With the booking, access to the Community Hub (the “Hub”) is included for the duration of the stay. The Hub can be used as a coworking space as well as a space for community engagement, with approval from Boundless Life as further detailed in the Code of Conduct. For more information on the usage of the Hub,
please refer to the Code of Conduct document.
2.2. DAMAGE
The Client shall be solely responsible for any and all damages caused by the Client to the Hub during the period of your stay. The Client agrees that Boundless Life shall be entitled to charge for damages occurred during Client’s stay. You agree that Boundless Life shall be the final arbiter regarding any damage claims. Upon damages found, these will be communicated to the Client with the costing involved and detailed.
2.3. PETS
Pets are not allowed in the common areas, such as the Hub, due to potential risk of allergies for others.
2.4. NON-SMOKING POLICY & PROHIBITION OF ILLEGAL ACTS
Smoking of tobacco, cannabis, or any other substances, as well as vaping, is strictly forbidden within the Hub. In addition, the Client agrees not to engage in any illegal activities, including but not limited to the use, possession, or distribution of illicit drugs or any other substances prohibited by law, within the Hub.
Should evidence arise of smoking or engaging in illegal activities inside the Hub, the Client agrees to incur the cost of i) deep cleaning and ii) any additional items required to restore the Hub. Boundless Life reserves the right to take appropriate legal action and terminate this agreement and the Terms with immediate effect if the Client is found to be in violation of this non-smoking policy and prohibition of illegal acts. No refund will be provided.
3. BOUNDLESS EDUCATION
The Client acknowledges and agrees that they have been informed of the terms of Boundless' Educational services, which have been provided through informational sessions and
website Boundless provides educational services to children aged between 1.5 to 14 years. Boundless Education activities are exclusively for enrolled children, and attendance will be limited to the enrolled children.
3.1. OVERALL
The Client must enroll at least
one child to Boundless Education for the duration of the stay.
3.2. FIELD TRIPS
Should a parent like to join their children for the field trip, they need to organise their own transport, admission cost and inform the Education Centre in advance as stated below.Some venues will not have food establishments and parents may need to take food and drink with them.
Depending on the location of the field trip, there might be a limit on the number of parents that can be accommodated on the transportation or in an activity. Attendance will be on a first come, first served basis and Boundless Education staff should be notified by email no later than the Monday morning before the field trip.
Transport: Parents consent to their child/children travelling to and from the Education Centre, for Boundless Life-organised activities and events, by any form of public transport and/or in a motor vehicle driven by a responsible adult who is duly licensed and insured to drive a vehicle of that type.
3.3. EXTRA CURRICULAR ACTIVITIES
Extracurricular Activities, also called ECAs, are offered after the normal operating hours of Boundless Education either at the Education Centre or partner premises.
ECAs are at an extra cost that varies based on the activity, the location and time of year. Further details will be provided to the Client prior to the commencement of their cohort.
See section 4.1. CANCELLATION & REFUND POLICY
relating to cancellation/refund requests for ECAs.
3.4 CODE OF CONDUCT COMPLIANCE
The Client will at all times comply with the
Boundless Life Code of Conduct, as amended by Boundless Life from time to time, available on Boundless Life’s public website www.boundless.life and accepted when purchasing a Boundless’ Product&Services.
3.5. ADMISSIONS & CONFIDENTIALITY
i. Entry to Boundless Education: The Client agrees to fully disclose all relevant information as may be requested by Boundless Life, including but not limited to citizenship, learning needs, educational history and family circumstances of the Student.
ii. Physical Contact: Parents give their consent to such physical contact as may accord with good practice and be appropriate and proper for teaching and instruction and for providing comfort to a Student in distress or to maintain safety and good order, or in connection with the Student’s health and welfare.
iii. Disclosures: Parents must, as soon as possible, disclose to Boundless Life in confidence any known medical condition, health problem or allergy affecting the Student, any history or diagnosis of a learning difficulty on the part of the Student or any member of his/her immediate family, or any family circumstances or court order which may affect the Student’s welfare, safety or security and/or any precautionary measures required to ensure the same.
iv. Use of information:
A. Confidentiality & Data Protection: The Parents, on behalf of themselves and the children/child, consent to the collection, use, storage, and disclosure of personal and confidential information by the Education Centre, its officers, and staff, only to the extent necessary for the safety, welfare, and legitimate educational interests of the children and others.
The Education Centre commits to:
1. Processing personal data lawfully, fairly, and transparently, in compliance with applicable data protection laws.
2. Limiting data collection and usage to the specific purposes outlined in this agreement or as required by law.
3. Ensuring secure handling and storage of confidential information to prevent unauthorized access, disclosure, or misuse.
4. Providing access and correction rights to Parents and Students, in accordance with applicable privacy laws.
5. Not sharing personal data with third parties, except where legally required, necessary for safety, or with explicit consent.For more details on how we handle personal data, please refer to our
Privacy Police.
B. Boundless Education’s Intellectual Property: Boundless Education and its content, features and functionality are and will remain the exclusive property of Boundless Life and its licensors. Boundless Education is protected by copyright, trademark, and other laws of all countries where our Education Centres are in operation. Families and members of the Boundless community may not sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from Boundless Life without the prior written consent of Boundless Life.
C. Distribution of information: Entering into an agreement with Boundless Life means that you, as the Client, agree not to copy or distribute content included in Boundless Education’s course of activities (including postings on online forums, messages on any channel, curriculum materials, photos or documentation from in-person trips and experiences) without explicit permission of the content owner or Boundless Life.
D. Solicitation: You also agree not to solicit or collect information about any of our Families or members of the Boundless Community, especially for the purposes of: transmitting, or facilitating transmission of, unsolicited or bulk electronic email or communications; promoting commercial activities except as agreed to in writing by Boundless Education; advertising products or services, or engage in political lobbying.
E. Non–Compliance: In the event of non-compliance with the above, Boundless Life reserves the right, at its sole discretion, to suspend the Client’s participation in the cohort or to terminate the agreement without providing any reimbursement for fees or expenses incurred by their stay.
4. BOUNDLESS ACTIVITIES & EXTRACURRICULAR ACTIVITIES (ECA’S) AND OTHER EXPERIENCES
Boundless Life may offer activities such as wellness activities, classes (photograpy, language..) or excursions.The activities may be organized directly by Boundless Life or Boundless will provide families with information about potential activities that may be of interest but which are managed and organized by third-party providers independent of Boundless Life. In such cases, Boundless Life will not be held liable for the activities.
4.1 EVENT REGISTRATION DEADLINES
All sign-ups for events or services must be completed at least two weeks in advance to allow for proper coordination with our partners. This ensures we can confirm bookings, process payments, and guarantee availability. In some cases exceptions can happen based on the partner’s availability.
4.2 CANCELLATION & REFUND POLICY
i. Experiences
A. Refunds: The Client may receive a full refund for an experience if the cancellation request is submitted up to two (2) weeks prior to the event, provided that the minimum number of participants required for the activity or experience is still maintained. However, for cancellation requests received less than two (2) weeks before the event, refunds will be subject to each activity and experience, and whether the minimum level of participants is secured with the remaining participants. These are the overall conditions unless stated otherwise within the details of the activity or experience on the portal. There may be specific activities or experiences that have different refund policies due to their unique nature. Please note that experiences that include overnight stays are non-refundable.
Refunds (3 & 4-Week Getaways): No refunds for ECAs are available during our shorter, seasonal cohorts (‘Getaways’).
B. Cancellations: If the activity or ECA is cancelled by the company due to unforeseen circumstances, the Client will be offered a rescheduled date or a full refund, based on their preference and/or availability.
ii. Activities and Extracurricular Activities (ECAs):
A. Refunds (3-Month Experiences): Clients
may receive a refund if a cancellation request is submitted up until the end of the initial business week in which the Activity or Extracurricular Activity (ECA) has started. As an example, a refund should be requested by the end of business on that Friday of the week the ECA was first taken. Given that a first session was attended, a one-off cost will be deducted from the refund. Refunds requested after this point, will not be available.
B. Cancellations: If an activity or ECA is cancelled by Boundless Life due to unforeseen circumstances, families will be offered a rescheduled date or a full refund, depending on availability.
4.3 PAYMENT PROCESSING
i. Processing Fee: Refunds will be processed using the original payment method and may take a certain period of time to be reflected in the customer's account, depending on the payment provider. A 10% processing fee (10% of the total reimbursed amount) will be deducted from the total refund amount for any cancellation or refund request made from the Client side and as approved by the local team. Experiences and Activities canceled by Boundless Life will not be subject to such processing fee.
ii. Additional Services Fees: Additional services offered are invoiced immediately or added to the next month's invoice, payable upon receipt or within the monthly invoicing terms.
iii. Overdue Amounts: Any overdue amounts 15 days after the invoice due date will incur a late payment charge of 10%. Failure to settle the outstanding payment within the invoiced month may affect the Client’s financial standing. Boundless Life reserves the right to terminate the Client’s occupancy after two (2) payment reminders due to non-payment.
4.4 HIKING ACTIVITIES & EXPERIENCES
Participants must be aware that they are engaging in activities in open nature and fully acknowledge and accept responsibility for their own participation. They are required to comply with the instructions provided by the Group Leader(s) to ensure their safety and the smooth operation of the activity. Participants should promptly report any issues or concerns they encounter during the activity to the Group Leader(s) to receive appropriate assistance. It is essential for participants to exercise caution, adhere to safety guidelines, and communicate openly to ensure a positive and enjoyable experience for everyone involved.
4.5 PHOTOGRAPHY
The company may capture photographs or videos (“the Images”) during experiences, activities, or services for promotional purposes. The usage of the images shall be made according to the applicable data protection regulation.
5. GENERAL
5.1. BOOKING AND PAYMENTS
Conditions applicable to Bookings for 2026 Cohorts onwards For Cohort before this date, the previous version of clause 5.1 shall remain applicable (
Boundless T&C 2025).
i. 3-week and 4-week packages: The package price is payable upon booking (the “
Booking Deposit”).
ii. 3-month packages:
A. The first month’s package price is payable upon booking (the “
Booking Deposit”). The following month of the stay will be auto-charged via a third-party payment processor 90 days prior to your check-in date and the final month will be auto-charged 60 days prior to your check-in date. The same logic applies if you combine several 3-month packages.
B. For reservations done less than 30 days before the arrival date, you must pay the full package price of the three months’ stay upon booking.
iii. Booking Deposit: It is non-refundable, non-exchangeable, non-transferable and non-editable barring the exceptions described below in 5.1.1 IV (“Standard Plan”) and 5.1.V.B (“Premium Plan”)
iv. Booking Change and Cancellation
A. Cancellation: Should a Protection Plan not be purchased at the Booking, the full price of the package shall be paid and all payments made are non-refundable.
B. Booking Change: You may request to change your booking (either the location or timeline), provided you notify your Sales contact via email at least 120 days before the start date of your originally chosen Cohort subject to the following conditions:
C. Credit Policy for Changes
70% of the amounts paid for the package at the time of the change request (including the Booking Deposit and additional payments) will be converted into a Boundless Life credit, non-transferable, which will be applied to the standard price of the newly chosen Cohort. The Boundless Life Credit shall be used within 12 months from the change requested. Should the Boundless Life Credit not be used within 12 months, the amount will be forfeited. The 30% shall be non-refundable.
If the new booking costs more than the original package, you will need to
pay the difference.
Availability & Conditions
• All booking change requests are subject to availability at the time of the request.
• Any Booking change must be accepted by Boundless Life.
V. Protection Plan
At Booking, you have the option to select a protection plan:
A.
Standard Plan
This plan provides basic protection for Clients who may need to cancel due to the specific, Covered Reasons (as defined below). The Standard Plan offers partial reimbursement in the form of future credits if cancellations are made within the designated timeline.
Covered Reasons:
• Medical illness or injury of a Family member included in the Booking (must be supported by a signed doctor’s note).
• Job loss or change in employment of the Client and/or spouse that no longer allows for remote work (written proof from the employer required).
• Bereavement (death of a Family member included in the Booking).
• Travel restrictions or government-mandated requirements that prevent travel to the destination.Legal obligations such as jury duty or court summons (proof required).
• Refund Type: 90% of the price paid for the package at the moment of the cancellation is converted into a Boundless Life Credit that can be applied toward a future Booking within 12 months of the cancellation date. If the Boundless Life Credit is not used within the 12 months, the amount will be forfeited and the Client will not be able to request a refund.
• Cancellation Period: Up to 90 days prior to the Cohort’s start date.
• Cost of the Standard Plan: 4.96% of the total package price.
B. Premium Plan
This plan provides comprehensive protection for Clients seeking maximum flexibility and coverage. This allows for extended cancellation reasons, shorter notice periods and more comprehensive reimbursement options.
Covered Reasons:
All covered reasons listed in the Standard Plan plus the following:
• Personal or Family Emergency (must provide proof of emergency).
• A family emergency, for the purposes of these terms, is defined as an unforeseen and urgent situation involving the health, safety, or well-being of an immediate family member (ascendents or descendents up to second degree). This may include serious illness, injury, or death requiring the traveler’s immediate attention and potentially preventing or interrupting their travel plans.
• Government-issued travel advisories (excluding non-binding travel advisories).
• Natural disasters or severe weather impacting the home country of the Client or the Boundless Home destination.
Refund Type:
• At Client’s option: 70% cash refund of the amounts paid for the package OR 100% Boundless Life Credit for a future Boundless Life Booking within 12 months of the cancellation date.Cancellation Period: Up to 60 days prior to the cohort’s start date.
Cost:
• 14.22% of the total package price.
vi. Notice of Early Departure
Advanced planning is required for Boundless Life to be able to provide the Client with a great experience in terms of transition logistics, accommodation allocation, and execution of events. Should the Client decide to leave early, the Client acknowledges that in so doing, he/she will forfeit the full payment. They must notify their local Community Lead. The Client is responsible for the full Boundless package cost due upon the date of invoice. In leaving a Cohort early, the Family forfeits access to anything Boundless Life related for the remainder of the Cohort. The Family will also be removed from the Boundless Community channels that Boundless Life uses to communicate and coordinate with Cohort Families.
PaymentsWhen you make a Booking, we preauthorize your credit card and charge the Booking Deposit. For the 3-month packages, you authorize Boundless Life to process the scheduled payments automatically on the defined dates using the payment method on file. If a scheduled payment fails, we will notify you and may attempt to reprocess the transaction.Payments on our platform are processed securely through third-party providers. Boundless Life does not store full credit card details, but we may retain transaction information such as the last four digits of your card and transaction history for verification and support purposes. All payment data is handled according to industry security standards. For further information, please refer to
Privacy policyExcept as provided in this Terms, the Client acknowledges that the payments are automated and non-refundable, and no further authorization is required for the scheduled charges, unless a protection plan is purchased. If a scheduled payment fails, Boundless Life will notify the Client and may attempt to reprocess the transaction. If the issue is not resolved within a specified period, Boundless Life reserves the right to charge additional fees or cancel the booking, and the Client may forfeit any payments made.
5.2. CANCELLATION BY BOUNDLESS LIFE, DELAYS & INTERRUPTION POLICY
i. Cancellations prior to Departure
Boundless Life reserves the right to cancel any Cohort that has not yet departed due to inadequate enrollment or any other reason that results in the cohort being economically infeasible to operate, or due to good-faith concerns with respect to health, safety and welfare of the families. In the case of said cancellation, for reasons outside Force Majeure, Boundless Life will refund the amounts of the package price paid by the Client as well as up to €500 for already-made expenditures for flight travel to the initial Boundless Location. Said refund will be paid up to 60 days after the decision to cancel the Cohort. For cancellations due to Force Majeure situations, the Client will be able to reschedule their package if possible.
ii. Cancellations in Progress
Boundless Life also reserves the right to cancel any Cohort in progress because of good-faith concerns with respect to the safety, health, or welfare of the Families. Should Boundless Life cancel a Cohort in progress, the Client will receive a prorated credit for future Boundless Life Cohorts. Except as outlined above when Boundless Life cancels a Cohort in progress, Boundless Life bears no responsibility for any expenses, including any non-refundable expenses incurred by the Client.
iii. Cohort Delays: Boundless Life reserves the right to delay the commencement of a Cohort for reasons including, but not limited to, travel and/or quarantine restrictions, health and safety concerns, the closure of restaurants and other businesses due to lockdown restrictions and other similar events. In such an event, Boundless Life shall contact Cohort Families regarding the alternative launch dates.In the event of an overbooking due to capacity constraints caused by Boundless Life; the Family will be notified and offered an alternative Cohort schedule and/or location. Should the Family refuse the alternative Cohort possibilities offered, the Family can choose either to receive a refund of their fees paid to date or keep them as a credit for future Bookings.
iv. Cohort Interruptions
Under certain circumstances, Boundless Life may need to interrupt a current Cohort due to travel and/or quarantine restrictions, health and safety concerns, the closure of restaurants and other businesses due to lockdown restrictions and other similar events. In such event, while Boundless Life will use reasonable efforts to mitigate the impact of such an interruption, you will be responsible for all additional costs associated with the interruption, including, without limitation, any additional travel, accommodation and food and beverage costs although you may be able to seek reimbursement for some of these costs from any travel insurance policies you may have obtained.
5.3. YOUR ASSUMPTION OF RISK
The Client acknowledges that many experiences and activities carry inherent risks (including, but not limited to: slips, trips, falls; indoor and outdoor activities; native insects and wildlife, recreational equipment operation; risk of infection from COVID-19 or its variants, or any other risks not stated) and agree that, to the maximum extent permitted by applicable law, the Client assumes the entire risk arising out of the Client’s stay at the Boundless Home, use of the Community Hub, use of the Boundless Education Centre. The Client agrees to take precautionary measures to reduce risks and prevent accident, injury or property damage, abide by any reasonable rules posted at the Boundless Home, and to inform anyone joining the Client at the Boundless Home of these Terms.Boundless Life shall not be responsible for interruptions that may impede your use of Boundless Life Products and Services’ that are beyond the control of Boundless Life, such as, but not limited to: force majeure events as defined in 5.7, construction noise, inclement weather, electricity, water or Internet outages, theft, allergies, or noise violations. Boundless Life shall not be responsible for death, personal injury or loss of any kind, no matter the cause, which are incurred by you, your pets, or anyone who is on the premises of the Boundless Home.
5.4. INSURANCE
The Client is solely responsible for obtaining any travel insurance, health insurance, or other types of insurance which may be needed during your stay and any activities the Client partakes in whether organised by Boundless Life or one of its partners.Boundless Life is not responsible nor liable for any costs incurred by the Client related to the Client’s stay, including without limitation, costs related to travel cancellation, rebooking fees, loss of property, or medical or health issues.
5.5. NON-SOLICITATION AND NON-COMPETITION
i. Client is not permitted to solicit other members or Boundless Life employees for business or personal gain. This includes, but is not limited to, business ventures, services, or any form of direct or indirect solicitation that could disrupt the community's harmony or interfere with the employment relationship between Boundless Life and its employees.
ii. Client is expected to maintain a respectful tone when discussing Boundless Life, its employees, or other members of Boundless Life or its partners. Derogatory language, or any form of disrespect tow towards Boundless Life’s employees, or other Clients is strictly prohibited. Boundless may take legal action in the event of defamatory acts, slander, and libel against Boundless.
iii. The unique experiences, information, and knowledge gained through participation in Boundless Life are proprietary and constitute confidential information. Client agrees not to use this information to replicate or create a competing product or service. This includes, but is not limited to, the concept, operational model, community engagement strategies, and any other aspects that are intrinsic to the Boundless Life experience.
5.6. EVENTS OUT OF CONTROL OF THE PARTIES
i. Force Majeure: An event beyond the reasonable control of the parties to these Terms is referred to below as a “Force Majeure Event” and shall include such events as an act of God, fire, flood, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic of disease, failure of utility service or transportation.
ii. Notification: If either party to these Terms is prevented from or delayed in carrying out its obligations under these Terms by a Force Majeure Event, that party shall immediately notify the other in writing and shall be excused from performing those obligations while the Force Majeure Event continues.
iii. Continued Force Majeure: If a Force Majeure Event continues for a period greater than 90 days, the party who has provided notification shall notify the other of the steps to be taken to ensure the performance of this Agreement if possible.
iv. Liability: Boundless Life The Company shall not be held liable for any failure or delay in the performance of its obligations under these Terms due to force majeure. Moreover, and out of the force majeure events, except where Boundless Life is found to be grossly negligent or fraud causing personal injury, loss or damage, Boundless Life shall not be responsible to the Client, Spouse, children, rest of the Families or any third party, for any personal injury suffered, or damage to or loss of any property belongings. Boundless Life cannot be responsible for any personal injury and/or loss or damage suffered outside of the Education Centre or the Community Hub.
5.7. BREACH OF AGREEMENT
In the event of a breach of any terms or conditions of these Terms by the Client, if the breach has not been remedied within ten (10) calendar days following receipt of written notice thereof from Boundless Life, Boundless Life shall be entitled to terminate the agreement with legal consequences and remedies that shall include, but not be limited to:
• Eviction without noticeOutstanding charges + Eviction penalty of 399 euros.
• Claim for the damages that may have been causedImmediate Education Centre dismissal.
• Denial of entry to Boundless Life facilities.
5.8. YOUR REPRESENTATIONS
The Client represents that you are 18 years of age or older. If the Client is bringing a minor as a guest, the Client acknowledges and agrees that the Client is solely responsible for the supervision of that minor throughout the duration of the contracted package and has read these Terms and agreed to them on the minor’s behalf. The Client, spouse or legal guardian shall be fully responsible for the actions of the minor, including any civil liability arising from such actions. This responsibility extends to any damages, losses, or injuries caused by the minor, and the Client, spouse or legal guardian agree to indemnify and hold harmless Boundless Life from any claims or actions resulting from the minor's conduct.
If the Client is booking the Boundless Home on behalf of other guests, the Client will ensure, and the Client represents and warrants, that each guest on whose behalf the Client books the package, or who is staying or visiting the Boundless Home during the Client’s stay at the Boundless Home has read and agreed to these Terms, which shall apply to each of them as if the reference to “the Client” was a reference to him/her.
The Client acknowledges that the Client has read these Terms and that the Client understands them and agrees to be bound by them. The Client understands that the effect of these Terms is that the Client is releasing liability and waiving the Client’s right to sue and the Client is assuming risk for matters resulting from, arising out of or relating in any way to the Client’s rental and stay at the accommodation, including but not limited to personal injury, death and property damage. The Client acknowledges that these Terms apply even if Boundless Life may be negligent in whole or in part. The Client understands that these Terms apply to and shall be effective and binding upon the Client, the Client’s heirs, assigns, personal representative, estate, and all members of the Client’s family, minors, and others in the Client’s care, custody or control.
5.9. APPLICABLE LAW
These Terms shall be governed by and construed in accordance with Canadian law. If you act as a consumer and the applicable mandatory consumer protection laws in your country of residence contain more favorable provisions, these will apply regardless of the choice of Canadian law.
Terms of Service v. 25th February 2025 
